Salon & Spa

Artful Strands, Inc., I would like to emphasize the importance of your reservations to our team members. Each appointment is reserved specifically for you, and we recognize that occasionally, scheduling adjustments become necessary. In light of this, we kindly request a 48-hour notice for all cancellations. We also want to bring your attention to our late policy. A 15-minute grace period is extended beyond your scheduled appointment time. Should you fail to arrive within this time frame, your appointment may need to be rescheduled or adjusted to a later time on the same day, subject to availability. It is crucial to understand that failing to provide adequate notice for cancellations or no-shows deprives us of the opportunity to accommodate other guests on our waiting list. We take great care to confirm reservations seven days in advance and send reminders 48 hours prior to the scheduled date and time. Given that our services are reserved exclusively for you, we may impose a cancellation fee or apply it to future reservations if you fail to adhere to our policy.

Specifically:
Cancellations with less than 48 hours' notice may incur a charge of 50% of the reserved service amount, unless we can promptly fill the reservation or you reschedule.
No-shows will result in a charge of 100% of the reserved service amount.
Reservations made within a 24-hour period that require adjustment or cancellation must provide at least 4 hours' notice, or they may be charged 50% of the reserved service amount, or 100% for no-shows.
We kindly request that you provide a valid credit or debit card when making and holding future reservations, as a gesture of respect to our Artful Strands, Inc. team and other guests seeking appointments.

As a courtesy, we send text messages, emails, or make phone calls to confirm reservations seven days and provide reminders 48 hours prior to your appointment. However, if we are unable to reach you and can only leave a message, it remains your personal responsibility to remember the scheduled date and time to avoid late arrivals, missed appointments, and associated fees.

This cancellation policy enables us to promptly inform waitlisted guests of any changes in availability and to maintain our team's schedules efficiently, ultimately benefiting all our valued clients. We deeply appreciate your cooperation, continued patronage, love, and support.

Please be aware that refunds are not provided due to product usage, allocated service time, and stylist compensation. Artful Strands, Inc. follows a FIVE-DAY policy. Should you be dissatisfied with your service for any reason, you have a five-day window to inform the salon or your stylist. We will gladly provide a one-time complimentary redo service to address your concerns.